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FAQs

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Frequently Asked Questions

WHY POTHOLE HEROES VERSUS THE PAVING COMPANIES?

We saw a need for a quicker, more affordable, eco-friendly, and a better customer experience in the parking lot maintenance industry. We are local, and we ONLY SELF-PERFORM. We are experts at fixing potholes, but we also know how to treat our customers right. One point of contact for all your needs, state-of-the-art technology, and good old-fashioned service. 100% recycled in place to boot!

DO YOU MEET THE LARGEST COMPANY VENDOR REQUIREMENTS LIKE INSURANCE WITH A SPECIFIC COI? CAN YOU PROVIDE A W9?

Upon request, we are fully insured and will always provide a company-specific COI and general W9. We also carry workman’s comp, and all of our company vehicles and drivers are fully covered. If you have a specific need, just ask.

WHY CAN'T I USE MY MAINTENANCE TECH AND A BAG OF COLD PATCH?

Cold patch is temporary at best and usually makes a bigger mess than when you started. We see this every day. You do what you have to in a pinch, but we will fix it right the first time for a few dollars more and in as little as 24 hours. Plus, we guarantee our work.

CAN YOU HELP ME WITH MY BUDGET?

We always consider your budget. Not everyone can afford a complete mill and repave right now, so we will work with you to help extend the life of your assets by offering alternative solutions. We are happy to give you a budgetary bid or split the work into different quarters so you can keep on track. We are delighted to discuss agreed “better-than-street” pricing for your entire portfolio for larger clients.

WHAT OTHER SERVICES DO YOU OFFER IN ADDITION TO THE POTHOLE REPAIR? DO YOU PERFORM SPEED BUMP INSTALL, SEAL COATING, LINE STRIPING, AND CRACK FILLING?

We are a total parking lot maintenance solution for your asset list. We’ll help with anything in your parking lots, including light concrete work and signage. We are happy to refer quality partners for larger scopes like complete mill and repaves.

WHAT MATERIALS DO YOU USE FOR YOUR REPAIRS? DO YOU USE COLD PATCH?

Like big asphalt paving companies, we only use hot plant mix from local asphalt suppliers. We bring ours in a custom-built hot box, so it stays at the correct temperature for installation, not in the back of a dump bed. We never use cold patch unless it’s a life safety emergency until we can get one of our trucks to the site.

DO I HAVE TO CLOSE DOWN MY BUSINESS FOR THE DAY TO GET REPAIRS DONE?

In almost every case, no. Our custom repair units are a single clean and presentable truck and trailer package with two professionally trained Pothole Heroes. We bring everything with us when we show up on the job site at the scheduled time. No dropping off crew and equipment and then going to the asphalt plant while your parking lot is full of gaping holes. It only takes about 15-20 minutes per repair, and we are out of your way so you can get back to business. We are always happy to work around your schedule, even on nights or weekends.

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Our pothole hero’s team can be dispatched to assess & address your high priorities within 24 hours